Returns & Exchanges
We hope you are delighted with your Roland Mouret purchase, however if you are not just return it to us in its original and unworn condition with the return tag intact within 14 days of delivery. We are happy to offer complimentary returns via DHL, a returns label would have been included in your order. Please follow the below instructions to return your order.
Orders placed after November 27th 2020 are entitled to an extended returns period. If you with to return an order after the above date, please ensure your return request is raised by January 4th 2021 in order to have your request approved.
In order to start the returns process please log in to your online account, select the relevant order and request a return.
If you checked out as a guest, please enter your email and order number at the bottom of this page to request a return.
Once your return has been raised it will be sent to approval by our Customer Service team. Once approved you will receive instructions on how to book a collection with DHL.
Parcels that are returned to us remain the customer’s responsibility until consigned to our designated returns courier service. If a purchase is returned outside of our returns period, the item remains the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a tracked and signed-for service and you retain proof of postage.
Parcels that are returned to us remain the customer’s responsibility until received back to the nominated Roland Mouret returns location.
If a purchase is returned outside of our returns period, the item remains the customer’s responsibility and a refund will not be given until we have received them. We recommend all returns are sent at least 3 working days in advance of the final return date to ensure the return is met within the returns period policy.
Please note that for items bought in Roland Mouret stores, goods may only be exchanged or returned for store credit. Items purchased through our stockists are subject to the returns policy of the individual stores.
For further details please see our Terms & Conditions.
Q: Can I return an item I’ve received as a gift?
A: Yes, although please note refunds can only go to the original payment method used to order the item.
Q: How can I track my order?
A: All orders are shipped Express. You can track an order one of three ways:
1) Using the tracking number included in your dispatch email
2) Logging into your account
3) Contacting Customer Services (+44 207 518 0710) for assistance
Q: Will I be refunded the full value of my order?
A: We refund the full purchase price to the original payment method. As we offer a free returns service globally, we will be unable to reimburse shipping costs should you choose to return ship by your own methods and we additionally we do not reimburse for the shipping costs as we offer complimentary duties and taxes. All orders must be returned with original packaging including garment bags for full refund of the purchase price.