Return shipping is at the customer's expense.

We accept returns within 14 days of delivery.

Items must be unworn, unaltered and unwashed, free from make-up marks and with all tags attached. Belts and any provided packaging such as dust bags must also be included.

RETURNS

To make a return, please visit our returns portal.

1. Enter your order number and email address. 

2. Select the item(s) you would like to return and the reason for your return. 

3. Select ‘choose your own courier’. 

4. Once registered on the portal, we will email confirmation and further instructions. 

5. Package your items securely ensuring the return slip is included inside the parcel. You can return the order without the original box which will lower the costs significantly. 

6. Select a courier and prepare customs invoice. Please mark clearly "BRITISH RETURN GOODS – [name of product(s)]" as a description of contents. 

7. Please obtain proof of posting and tracking number as you are under a duty to take reasonable care of the goods and will be liable for damage or loss until we receive them at our warehouse.

PLEASE SEND YOUR RETURN TO:

Roland Mouret c/o ILG
Unit A Brackmills Gateway,
26 Liliput Road,
Brackmills,
Northampton,
NN4 7DT

Description of Contents: BRITISH RETURN GOODS—CLOTHING

EU WITHDRAWAL

If you are a customer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please notify us through our returns portal within 14 days of receiving your order. You then have a further 14 days to return the goods.

When you exercise your statutory right of withdrawal, we will refund all payments received from you, including the cost of standard delivery. Additional delivery costs resulting from your choice of a more expensive delivery service will not be refunded.

We will issue your refund within 14 days of receiving your withdrawal request. However, we may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever is earlier.

You are responsible for the goods until they are received by us and may be liable for any diminished value resulting from handling beyond what is necessary to inspect the goods.

This statutory right of withdrawal is separate from any additional returns rights offered under our returns policy.

REFUNDS

Please allow 14 working days from date of receipt for returns to be inspected and processed. You will receive an email notification once your refund has been processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to your original method of payment. 

Once merchandise has been received, your refund will be processed within 3-5 working days, depending on your banking institution.

ORDER CANCELLATION

Orders can be amended before they get processed at our warehouse. Unfortunately, after this time, we are not able to guarantee any changes. Contact client services if you wish to amend your order.

EXCHANGES

We are unable to offer exchanges. For a more efficient service, simply place a new order and return the original. 

Shipping charges are non-refundable