Client Services

DELIVERY

SHIPPING COUNTRY

Please pre-select the correct shipping country when browsing our website. This will simplify your checkout process. Shipping countries are listed at the bottom of the page when browsing the website from desktop and inside the menu if you are browsing on mobile.

UK SHIPPING

Roland Mouret offers free delivery and returns to addresses within the UK.

Our carrier will deliver your parcel between 9am-9pm Monday to Saturday. Please note we do not deliver or dispatch on Bank Holidays.

Once your parcel reaches our nominated carrier, you will receive a tracking link via email. A signature may be required on receipt. If you are not available to accept your parcel, the carrier will leave a card instructing you on how to re-arrange delivery or organise a pick-up from the depot. 

INTERNATIONAL SHIPPING POLICIES

Roland Mouret covers import duties and taxes to shipments within the EU and USA. For deliveries outside of these territories, additional customs clearance charges must be paid by the customer. We have no control over these charges and cannot predict what they might be.

As customs policies vary, we advise contacting your local customs office for more information. When ordering from Roland Mouret you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.

European Union

Roland Mouret covers import duties and taxes to all EU countries, including Norway and Switzerland, so there are no additional fees to pay when your order arrives. Delivery is estimated within 2-3 working days from order dispatch. Free shipping is offered on all orders above €400. A €20 shipping fee applies for orders below €400. 

USA

Roland Mouret offers free shipping to addresses within the USA and covers all import duties and taxes. There are no additional fees to pay when your order arrives. Delivery is estimated within 2-3 working days from order dispatch.

MIDDLE EAST

Orders will be dispatched via DHL and delivery is estimated within 3-5 working days from order dispatch.

RUSSIAN FEDERATION

Due to the ongoing international conflict, we are currently unable to deliver to Russia or Belarus.

REST OF WORLD

Depending on the destination, delivery is estimated within 2-7 working days from order dispatch. 

A £16 / €20 / $25 shipping fee applies for orders below £350 / €400 / $500, while any order above £350 / €400 / $500 is free.

International shipping charges do not include taxes or duties. As customs policies vary widely we advise contacting your local customs office for more information.

* Due to the ongoing international conflict, we are currently unable to deliver to Ukraine.

REFUSED SHIPMENTS

If you refuse your shipment, you will be responsible for any duties, taxes and/or customs charges incurred and the cost of returning the package to our UK address. This amount will be deducted from your merchandise refund.