Shipping & Delivery
Q: How long does delivery take and how much does it cost?
A: All are packages are shipped Express as standard.
UK & Europe: 1-2 days (working days)
USA: 2-3 days* (working days)
Rest of World: 3-5 days (working days)
Dates are based on average transit times from the date of dispatch. Orders are dispatched Monday to Friday, excluding UK Bank Holidays.
* As part of routine inspections carried out by US Customs, order valued over $2,500 may be subject to a further information request via the nominated courier including the shipping receivers IRS number. No further charges will be added to your shipment at this point, this is only a routine check as requested by US Customs for clearance of the shipment.
Shipping costs are as follows:
Australia and all other international: £25
TOSHI (Same Day Service – available for London Zones 1-3 only, orders must be placed before 5pm* BST Mon-Fri): Complimentary
Same Day Delivery (available for Greater London only): £15
Orders must be placed before 1:30pm BST Mon-Fri for delivery by 7pm same day. Orders placed after 1:30pm GMT will be delivered by next day noon (12pm).
Paid duties and taxes
Paid duties and taxes are on offer worldwide, meaning that Roland Mouret will ship all orders* DDP through the nominated courier service so that customers will not receive unexpected customs charges.
If the order is placed in GBP outside of the EU, the order will be shipped DDU (Delivered Duty Unpaid) and the duties and taxes will be required to be paid upon entry into the selected country of shipment delivery.
Returns & Exchanges
Please note that we currently only offer free returns and exchanges within the UK & EU. For all International orders, it is the responsibility of the customer to use a courier or method of their choice to complete the return or exchange, but we advise a tracked method is used due to the value of the goods.
Click here for further information regarding returns and exchanges.
Same day delivery service within London Zones 1-3 only by trained assistants at the time and location that suits you best.
The TOSHI Service also includes additional options Wait & Try, Size Up/Size Down and Alterations (pinning and arranging with tailor).
*This service is complimentary and available in London Zones 1-3 for orders placed before 5pm GMT Monday-Friday for delivery before 6pm, orders placed at 5pm BST will be delivered Next Day. All orders placed after 5pm GMT Friday will be delivered the following Monday at your selected time, before 6pm.
For more information, please click here
Q: Is my package insured and do I need to sign for my order?
A: Yes, insurance is included to the value of the order and signatures are required on all deliveries. Please contact us if you need assistance rearranging a delivery time. Please note: once an item has been dispatched, the delivery address cannot be changed.
Q: How much duty and tax will I have to pay?
A: All online orders are shipped from the UK and any delivery address outside the EU is possibly subject to import duties and taxes. The cost varies by country. Duties and taxes are able to be pre-paid when placing an order online. Please contact your local import office for clarification.
Q: Does Roland Mouret ship to multiple addresses?
A: No. For security reasons we will only ship to a single verified address. If you would like your order sent to separate locations, please contact Customer Services as they can assist you with placing individual orders.
Q: Why are shipping restrictions applied to some items?
A: As part of our collection, we occasionally use different skins, leathers and furs to create our products. We take the utmost care to ensure each of these is ethically and responsibly sourced, which includes using only CITES approved materials; as such some products may be subject to restricted or delayed shipping to certain countries. Our Customer Services team will be in contact on receipt of your order if any restrictions apply.
Please note; due to CITES export delays and restrictions we may not be able to send orders of Python pieces outside the EU. Orders outside of the EU for such pieces may be cancelled and refunded in full immediately.