Shipping & Delivery
Q: How long does delivery take and how much does it cost?
A: All are packages are shipped Express as standard via DHL. Shipping takes 1-2 days in the UK, 2-3 days in the EU and USA, and 3-4 everywhere else. Dates are based on average transit times from the date of dispatch. Orders are dispatched Monday to Friday, excluding UK Bank Holidays.
Shipping costs are as follows:
Australia and all other international: £25
Same Day Delivery (available for Greater London only, orders must be placed before 1pm GMT Mon-Fri): £15
*Complimentary Delivery Worldwide 10th-31st August – domestic and international shipping cost will be £0 at point of checkout (excluding Same Day Delivery).
Q: Is my package insured and do I need to sign for my order?
A: Yes, insurance is included to the value of the order and signatures are required on all deliveries. Please contact us if you need assistance rearranging a delivery time. Please note: once an item has been dispatched, the delivery address cannot be changed.
Q: How much duty and tax will I have to pay?
A: All online orders are shipped from the UK and any delivery address outside the EU is possibly subject to import duties and taxes. The cost varies by country. Duties and taxes are able to be pre-paid when placing an order online. Please contact your local import office for clarification.
Q: Does Roland Mouret ship to multiple addresses?
A: No. For security reasons we will only ship to a single verified address. If you would like your order sent to separate locations, please contact Customer Services as they can assist you with placing individual orders.
Q: Why are shipping restrictions applied to some items?
A: As part of our collection, we occasionally use different skins, leathers and furs to create our products. We take the utmost care to ensure each of these is ethically and responsibly sourced, which includes using only CITES approved materials; as such some products may be subject to restricted or delayed shipping to certain countries. Our Customer Services team will be in contact on receipt of your order if any restrictions apply.