Terms & Conditions
Use of Services
www.rolandmouret.com (the “Website”) is operated by 19RM Limited (“we”, “us” and “our”). This is a limited company registered in England with company number 05899338 and VAT number GB 899258154. Our registered office is 33 Ransomes Dock, 35-37 Parkgate Road, London, SW11 4NP. 19RM trades from 8 Carlos Place London W1K 3AS.
These terms cover the website and related services. We ship from the United Kingdom. Delivery services are provided by DHL and shipping will depend on the customer’s choice as stated in the relevant order.
We only ship to those countries listed in the drop down menu on the order page.
You can contact our customer services team on +44 (0)207 518 0700 Monday – Friday 10am until 6pm and Saturday 12 noon until 5pm GMT excluding UK public holidays.
1. Use of Website
We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.
Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.
Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.
We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.
We have the right to remove any material or posting you make on the Website at our sole discretion.
2. Purchase of Products
When purchasing a product using the Services you are making a contract with 19RM Limited.
You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging with a contract with 19RM Limited. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms. Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.
The purchasing or acquiring of goods from us is for your own personal and private use and it is expressly forbidden to use the goods purchased or acquired for any commercial or business purpose including, but not limited to, in any film, television programme or advertisement.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Services, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
You will be charged for products on our acceptance of the order as ready for dispatch and receive confirmation of the successful order and charge. If for any reason we are unable to fulfill your order you the charge will be reversed and refunded at the earliest convenience.
We will store a record of your transactions for a minimum of one year.
Prices shown on the Website are in GBP, Dollars or Euros and are inclusive of VAT. Prices do not include delivery costs.
All prices and offers remain valid as advertised from time to time. The GBP, Dollar or Euros price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in GBP, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with 19RM Limited, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
4.1 Welcome Email Exclusive Code
This discount will be applied to each item at point of checkout. Voucher code valid for 1 transaction per customer and is not valid on sale items or in conjunction with any other offers. Offer available on the next purchase from when the discount code is sent.
4.2 Promotional Codes and Vouchers
Discount has been automatically applied to items valid within the promotion running. Please note that items within Signature collection, White collection, Sale product and selected accessories will not be valid for code application.
5. Faulty goods
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If repair is not possible or the same product is not available, you are entitled to a full refund. This does not affect your right to cancel the contract under the Regulations.
Goods that are deemed faulty or damaged 12 months after the purchase date are outside of Roland Mouret's warranty. If you believe there is a fault within one year of purchase please contact our customer service team who can advise further.
6. Intellectual property
All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved.
The Roland Mouret trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the Website or their packaging, whether registered or unregistered, are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.
All other intellectual property in or connected to the Website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.
Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Website. You are permitted to access and make personal use of the Website but such use is limited and does not include the right to:
• Use the Website in any way which may prejudice or damage our reputation or that of Roland Mouret;
• Use the Website for any commercial or business purposes;
• Reproduce or redistribute the Website or any of its contents for commercial or business purposes
• Take any action that may impose an unreasonable burden or load on our infrastructure.
We do not promise that the content of the Website is accurate or error-free. We do not promise that the functional aspects of the Services will be error free or that the Website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed by individuals on the Website are the personal opinions of the authors and do not reflect the views of 19RM Limited. If you have a complaint about any posts please email email@example.com
7. Limits on our liability
You have certain rights under the law in addition to those detailed under returns and cancellations. In England these include: that any products you order through the Services will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on the Website; and certain remedies if a product is defective. Nothing in these Terms is intended to affect these rights.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
If we breach the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and our dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.
8. Data protection
We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.
10. Our relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and 19RM Limited as a result of the Terms or your use of the Services. You agree that you may not and will not hold yourself out as a representative, agent, or employee of 19RM Limited, and we shall not be liable for any representation, act, or omission on your part.
11. No waiver
If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.
12. Governing law
The Terms will be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.
An alteration service is offered in our Flagship stores at 8 Carlos Place, London, and 1006 Madison Avenue, New York. Alterations are by appointment only and to request a fitting please contact the Customer Services team or a store directly.
Any charges for alterations will be agreed upon between the store and client before any alterations take place. If payment is required this will be charged before the release of the altered piece. Please note any piece altered is unable to be refunded.
13.1. In store alterations on online purchases
Basic alterations are available through the London and New York flagship stores only on any full price online purchase within the first 6 months of purchase. Alterations will be completed by experienced and brand-chosen tailors only and a confirmed appointment via Customer Services is necessary. Roland Mouret will pay up to 10% of the RRP of the item purchased and items are non-refundable once altered. If a charge for alterations made outside of the 10% of RRP coverage, this will charged before the release of the altered piece.