Shipping & Delivery
Q: How long does delivery take and how much does it cost?
A: All are packages are shipped Express as standard via DHL. Shipping takes 1-2 days in the UK, 2-3 days in the EU and USA, and 3-4 everywhere else. Dates are based on average transit times from the date of dispatch. Orders are dispatched Monday to Friday, excluding UK Bank Holidays.
Free Shipping (£0) will be applied to all orders at the checkout worldwide until December 24th, 2014.
Shipping costs are as follows:
Australia and all other international: £25
Please see our Terms & Conditions for more details.
Q: Do you offer same day delivery in London?
A: Yes, if ordered before 1pm Monday to Friday (excluding bank holidays). Delivery available within the M25 and packages must be signed for.
Q: Is my package insured and do I need to sign for my order?
A: Yes, insurance is included to the value of the order and signatures are required on all deliveries. Please contact us if you need assistance rearranging a delivery time. Please note: once an item has been despatched, the delivery address cannot be changed.
Q: How much duty and tax will I have to pay?
A: All online orders are shipped from the UK and any delivery address outside the EU is possibly subject to import duties and taxes. The cost varies by country. Please contact your local import office for clarification.
Q: Does Roland Mouret ship to multiple addresses?
A: No. For security reasons we will only ship to a single verified address. If you would like your order sent to separate locations, please contact Customer Services as they can assist you with placing individual orders.
Q: Why are shipping restrictions applied to some items?
A: As part of our collection, we occasionally use different skins, leathers and furs to create our products. We take the utmost care to ensure each of these is ethically and responsibly sourced, which includes using only CITES -approved materials; as such some products may be subject to restricted or delayed shipping to certain countries. Our customer services team will be in contact on receipt of your order if any restrictions apply.