Returns & Exchanges
Q: What is the return policy at Roland Mouret?
A: For online purchases, if you are not happy with your purchase just return it to us in its original and unworn condition within 28 days of receipt (14 days for sale items) and we will either send out your requested exchange or refund you purchase price to your original payment method.
Parcels that are returned to us remain the customer’s responsibility until consigned to our designated returns courier service. If a purchase is returned outside of our free returns service, the item remains the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a tracked and signed-for service and you retain proof of postage.
Please note that for items bought in Roland Mouret stores, goods may only be exchanged or returned for store credit. Items purchased through our stockists are subject to the returns policy of the individual stores.
For further details please see our Terms & Conditions.
Q: How can I return or exchange an item?
A: Please contact Customer Services and we will guide you through the process or follow the returns documentation included in your order.
Q: What If I cannot find a return label in my parcel?
A: Contact Customer Services and we can send you a replacement.
Q: Can I return an item I’ve received as a gift?
A: Yes, although please note refunds can only go to the original payment method used to order the item. Please contact Customer Services for assistance if you prefer to discuss an exchange.
Q: Can I change or amend my order once it has been placed?
A: Absolutely, we are able to change your order up until the time it has been dispatched. Please contact Customer Services (+44 207 518 0700) for assistance.
Q: How can I track my order?
A: All orders are shipped DHL Express. You can track an order one of three ways:
1) Using the tracking number included in your dispatch email
2) Logging into your account
3) Contacting Customer Services (+44 207 518 0700) for assistance
Q; Will I be refunded the full value of my order?
A: We refund the full purchase price to the original payment method, as well as a refund of original standard shipping (premium shipping services are not refunded). As we offer a free returns service, we will be unable to reimburse shipping costs should you choose to return ship by your own methods.
Please note that for orders shipped outside the EU, we are unable to refund import and customs duties (all sales tax will be refunded for orders within the EU).